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mikkif88's avatar
mikkif88
Helpful | Level 5
7 days ago

I can't change the Dropbox web column headers

I was able to add Size header to my columns on Dropbox website last year sometime. But now when I go there to switch my List view column headers, I no longer get the inverted caret. However, I get it with Grid view and Large Grid view. Where did it go? It's the same in Safari as in Chrome. 

Application Affected
Dropbox website
Device
MacBook Pro
Operating System/Browser (if using the web)
macOS Sequoia 15.7.4
Dropbox App Version (if using the app)
NA

 

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 day ago

    Thanks for the image. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
    You can submit a ticket to the team via this link while logged into your Dropbox account.

  • mikkif88's avatar
    mikkif88
    Helpful | Level 5
    1 day ago

    I did the force refresh but I don't have the button Details. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 day ago

    Can you force refresh the Dropbox site using Ctrl F5, or the Mac equivalent, and try clicking on the 'Details' button as shown here to change the column headings?

  • mikkif88's avatar
    mikkif88
    Helpful | Level 5
    1 day ago

    Hi Jay -

    I have no extensions running in the browsers. I also tested it out in Incognito and private on both Safari and Chrome. I also reset my browsers. Nothing has changed. I also tested it out on my laptop which is running macOS Tahoe 26.2 with it happening in both Safari and Firefox. 

    Just as a side note, this is happening in my DB Team account for my work. I also have my own personal DB account which I switch between the two. When I switch to the personal account, even though I had set the Size header on my team account, it shows up also in my personal account as well even though I hadn't set it there. I tried logging out of both and just logging into my personal DB account. I still don't get the inverted caret to click on the menu.

    Thanks for looking into this.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 days ago

    Hi mikkif88​, thanks for bringing this to our attention.

    Do you have any extensions running in your browsers that could be affected the way the website is rendered on the screen?

    Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    Keep me updated with any progress!

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