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israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
4 years ago
Solved

I can't disable the backup of my Mac

Hello community,

 

Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can't be opened because the original item can't be found"  I tried to disable backup from the Adjust settings but I get an error saying "Coulnd't stop backup because My mac was renamed, deleted or moved" besides, I checked the available documents of my desktop in the online backup available in the dropbox website and many is missing!! basically because my storage is full, now how can restore my whole desktop without any missing files??

Dropbox Backup
  • Megan's avatar
    Megan
    4 years ago

    Hi there, israa_abuelezz, let's try something. Can you follow these steps?

     

    Click the Dropbox icon in your system tray.
    Click your profile picture or initials.
    Click on Preferences.
    Click the Accounts tab.
    Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
    Click Continue to proceed.


    Keep me posted.

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  • JamBeej's avatar
    JamBeej
    Explorer | Level 4
    4 years ago

    Every Mac-beginner is strongly advised to make backups, preferably with Time Machine. So if you have a backup on your Time Machine, you can restore your Mac with it. This at least will bring back your desktop. Whether or not it will bring back all your desktop files depends on how recently this backup was made.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi israa_abuelezz, thanks for messaging the Community.

     

    Could you clarify exactly how this happened? Did you enable the computer backup and allow it to complete, or were there any other actions taken in the Dropbox desktop application or on the machine before it was finished?

     

    Is the backup visible on the site on this page?

     

    Any other info or screenshots would be helpful!

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