Forum Discussion

JRodinSac's avatar
JRodinSac
Explorer | Level 3
9 months ago

I can't install the app on my device. I get an error and the process aborts.

I get an error every time I try to install the app.  I've turned off Defender, downloaded the full installation package and installation still aborts.  Chatbot button isn't working either.  I'm payin...
desktop
Install
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey there, JRodinSac let's jump right into this!

What is the error that you get when trying to install the app? Also, can you confirm the OS you're using on your device?

If I were you, I'd also try our offline installer that can be found here. Can you give it a try if you haven't already? 

Keep me posted, and we'll take it from there!

  • JRodinSac's avatar
    JRodinSac
    Explorer | Level 3
    9 months ago

    It says the installation was aborted.  I'm using WIndows 11.  I tried the offline installer and that didn't work either.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hi JRodinSac, is this a company-managed device, or is this a personal machine?

      Other than Defender do you perhaps have any security programs like an antivirus, VPN, firewall etc. that might be blocking Dropbox?

      Have you by any chance rebooted your device? If I were you, I'd also try an advanced re-install and we can then take it from there. 

      • JRodinSac's avatar
        JRodinSac
        Explorer | Level 3
        9 months ago

        It's my personal PC.  No antivirus or VPN. I've rebooted multiple times and tried an advanced reinstall to no avail.

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