Forum Discussion

jsingleton's avatar
jsingleton
New member | Level 2
2 months ago

I can't resume syncing after pausing indefinitely on Windows 11 (v240.4.8493).

Application Affected
Dropbox
Device
Dell Desktop
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
240.4.8493

Question or Issue
I paused syncing syncing last week "indefinitely." Now, I want to resume. But there is no way to do so. The bottom text of the app window pop-up just says "Syncing paused." That text is not clickable. The drop down next to it only lets you select how long to pause for. There is no "Resume." Yes, I have restarted the app and my PC. This is insane.z

14 Replies

Replies have been turned off for this discussion
  • Denver1's avatar
    Denver1
    Helpful | Level 5
    1 month ago

    I was having exact same issue.  colinm, thanks for the heads up about the button under Preferences to revert back to previous layout!

  • ReggieNeedsHelp's avatar
    ReggieNeedsHelp
    New member | Level 2
    1 month ago

    Please share how you did this. I can't get any sort of "Resume" option either! Are you running Windows?

  • ReggieNeedsHelp's avatar
    ReggieNeedsHelp
    New member | Level 2
    1 month ago

    Do you know how colinm did this? I can't get any sort of "Resume" option either! I'm running on Windows.

    ** Update:  I found out how to go back to the classic layout in settings.  That made my resume syncing button show up again. 

  • ReggieNeedsHelp's avatar
    ReggieNeedsHelp
    New member | Level 2
    1 month ago

    Ok thank you.  That worked!  I went to Preferences --> General --> then DEselected the "Use the redesigned Dropbox system tray experience".  

    Then when I right clicked on the icon again, the resume option was there for me to resume syncing.  Thank you!!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!