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logierachel's avatar
logierachel
New member | Level 2
3 days ago

I can't use my university email address to create a Dropbox account.

Recently, I need to use my university email to creat an account, but the system shows it is not allowed. So how can I solve this problem to get an account based on my Asu.edu  Email?
account access
logierachel's avatar
logierachel
New member | Level 2
2 days ago

it shows that my Asu.edu email is considered an organizational email and cannot be used to register an account. The system asks me to contact the administrator.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 days ago

Hey logierachel! Hope you don’t mind if I jump in.

Can you also attach a screenshot of the exact error message that you’re getting? I’d like to have a visual in order to better assist you (just make sure that your email address isn’t visible, before posting it here).

  • logierachel's avatar
    logierachel
    New member | Level 2
    2 days ago

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 days ago

      Hi logierachel, it's likely that the email domain is owned by a Dropbox team, meaning that you might not be able to sign in using a normal method.

      Have you tried contacting your IT admin at asu.edu for further assistance on this matter?

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