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encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
2 years ago
Solved

I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.

I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. ...
Account Settings
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

encoreserviceseu, I believe Mark suggested that you add a new file to the mobile app on your phone and then check your Dropbox account online ( via https://www.dropbox.com/home ) to make sure they’re both linked to the same Dropbox account.

encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
2 years ago
I uploaded a file from my phone and it does display in my web account.
Does this mean that the "Setup incomplete" was just a generic email sent irrespective of account status? Because I believe the sync was always OK between web and the app
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, the email was probably sent by accident without any action needed from your end encoreserviceseu 

     

    Let us know if you have anything else to ask or add. 

    • encoreserviceseu's avatar
      encoreserviceseu
      Explorer | Level 3
      2 years ago
      Mmm, seems a very elementary error for a tech company of the size of Dropbox!

      Anyway, so I don't get my extra 250MB🤔😉

      Thanks for clarifying
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?

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