Forum Discussion

nicholas521's avatar
nicholas521
New member | Level 2
1 month ago

I have two Dropbox folders with identical names and paths but with different files in them

Application Affected (Dropbox) Device (iMac M4) Operating System/Browser (if using the web) (macOS 15.7.3) Dropbox App Version (if using the app) (241.4.4796) Question or Issue I recently u...
desktop
Mac
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
1 month ago

Welcome to the community nicholas521​ 

It sounds like your new iMac may be seeing both a current Dropbox folder and an older, unlinked one (this can happen on macOS when Dropbox uses Apple’s File Provider, which places Dropbox under ~/Library/CloudStorage).

The next step is to confirm your new Mac is signed into the same Dropbox account as your other devices, then check the Dropbox folder location and sync status in Dropbox Preferences.

Can you confirm these things and circle back?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!