Forum Discussion

voltroner's avatar
voltroner
Explorer | Level 4
6 months ago
Solved

I installed the Dropbox app on a new MacBook Pro, but the context menu is missing.

Just upgraded to a new MacBook Pro and migrated everything over from the old laptop. Now after logging in to the Dropbox desktop app and syncing all the media, the right click menu is nowhere to be found. Tried restarting, reinstalling, logging in and out and more.

desktop
Mac
sync
  • Megan's avatar
    Megan
    6 months ago

    Hey voltroner, thanks for the heads up!

    I noticed that you have what seems to be a team account, and a personal one. Do you notice the same behavior when accessing both of those? 

    If it's not too much of a trouble, could you try an advanced reinstall, and check in with me once it's done? 

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  • voltroner's avatar
    voltroner
    Explorer | Level 4
    6 months ago

    Hello Nancy​ !

    Dropbox 227.4.4774, says Up to date

    I do not see any syncing icons

    Can't preview any files, but if I double click (open) a file that is zero kilobytes, say premiere pro file or jpeg, the file will download and open.

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey voltroner, thanks for posting on our forum. 

    When looking at your menu bar, do you see a small Dropbox icon there? If you do, I’d like you to hover over it and tell me the current syncing status and app version it reports.

    Apart from the context menu options, can you see any Dropbox syncing icons next to your files, or are they missing, too?

    Keep me updated, and we’ll go from there.

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