Forum Discussion

jjkazz's avatar
jjkazz
New member | Level 2
9 months ago

I installed the Dropbox app on Windows 11, but it keeps freezing.

Just installed windows 11 24h2 in my computer and finished all the updates. Proceeded to install dropbox and the installation flows fine but right after setting up the account and selecting the folde...
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Welcome to the forum, jjkazz! Hope you’re doing well.

Just to clarify, it’s not your File Explorer (where the Dropbox folder is saved) the one that's freezing, but the Dropbox app itself, correct? 

Do you happen to use any kind of antivirus/firewall on your computer at the moment? If you do, I'd like you to disable it temporarily, restart your computer and let me know if the Dropbox app freezes after that.

Ping me once you have more updates.

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