Forum Discussion

jjkazz's avatar
jjkazz
New member | Level 2
9 months ago

I installed the Dropbox app on Windows 11, but it keeps freezing.

Just installed windows 11 24h2 in my computer and finished all the updates. Proceeded to install dropbox and the installation flows fine but right after setting up the account and selecting the folde...
desktop
windows
jjkazz's avatar
jjkazz
New member | Level 2
9 months ago

The app itself was freezing.

I don't have any firewall/antivirus yet installed, only MS Defender. Checked the settings and Dropbox had access to the internet, but will try again giving explicit access to dropbox.exe

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey jjkazz let me jump in here too!

While you're trying that, could you also clarify the version of our app that you have installed on the device? 

You should be able to hover your mouse over the little Dropbox icon on your task bar, next to your WiFi to find that out. 

  • jjkazz's avatar
    jjkazz
    New member | Level 2
    9 months ago

    I'll have access to the PC in some hours, I never managed to see the icon in the task bar, it appeared as a blank space.

    The version was probably the latest as it was directly from the dropbox installer website (https://www.dropbox.com/install).

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      If you could check once you have access to the device, that'd be great jjkazz.

      Let me know! 

      • jjkazz's avatar
        jjkazz
        New member | Level 2
        9 months ago

        Turned off windows defender firewall
        Tried again with new installer just downloaded, version 220.4.4126. 
        Sign in successfully via chrome, changed dropbox folder to Documents, selected specific folders to sync downloading files locally (like previously)

        Seems to be successful. Do I need to have the firewall off?

         

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