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sleddog's avatar
sleddog
New member | Level 2
2 years ago

I keep seeing an hourglass when clicking on the Dropbox icon on Win11 and nothing happens

When I click on the dropbox icon in the tray at the bottom of the screen, an hourglass appears for about 5 seconds, and then - nothing.  same for clicking the icon in the start menu.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi sleddog, and thanks for posting about this here. 

     

    Can you upload a screenshot of the hourglass you mention? 

     

    If you hover over the Dropbox icon instead, can you see its app version? 

     

    Keep me in the loop.

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