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boxlikeapig's avatar
boxlikeapig
New member | Level 2
2 years ago

I keep seeing the File Provider update message. How do I turn it off?

DropBox consistently badges their app and tries to sell me on this lame feature. How do I stop it from just constantly badging? I dismiss it and it just comes back again. It makes it pretty clear tha...
desktop
Dropbox Basic
Setting up the apps
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Robert. As Megan mentioned above, there’s no way to stop these notifications from popping up, if your device is eligible for the File Provider update.

 

However, since I understand you don’t wish to upgrade to it yet, I’ve forwarded your comments and feedback to our team, so that they can see them, as well.

fhap13's avatar
fhap13
Explorer | Level 4
2 years ago

Hi,

After about five upgrade cycles, I stopped getting the upgrade message. Now, though, I have two Dropboxes with almost the same contents on one computer, so I'm not sure if my problems are worse or just the same with the Update, which did not work for me. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey fhap13. Can you open the two Dropbox folders you’re seeing now and let me know which one of them shows syncing icons next to your files? 

     

    Also, which folder path is the same as the one you see under your app preferences > Sync tab?

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