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Forum Discussion
I see a "Couldn't start Dropbox" error on my macOS 15.7.1.
Application Affected
Dropbox Desktop App Max Device
M1 MAX MacBookPro Operating System/Browser (if using the web)
macOS 15.7.1 Dropbox App Version (if using the app)
235.4.5905
Q...
hi. i only have one version installed (235.4.5905).
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Benjamin Gordon! I hope you don’t mind me asking, but can you zoom in the error log a little bit more and send me one more clear screenshot of it?
I’d like to go through it again and check if there’s something more we can try.
- bn.BUILD_KEY: Dropboxbn.VERSION: 235.4.5905bn.constants.WINDOWS_SHELL_EXT_VERSION: 87bn.is_frozen: Truemachine_id: 8687ac7e-37b2-5c12-9c58-c33dad885f1dpid: 7321ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='benjamingordon', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Benjamin Gordon', pw_dir='/Users/benjamingordon', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='benjamingordon', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Benjamin Gordon', pw_dir='/Users/benjamingordon', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/benjamingordon'appdata: '/Users/benjamingordon/.dropbox/instance2'real_path='/Users/benjamingordon/.dropbox/instance2'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/benjamingordon/Dropbox'real_path='/Users/benjamingordon/Dropbox'mode=0o40755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/zs/mvffn_7d4nb9mqh954lm7qmm0000gn/T'real_path='/private/var/folders/zs/mvffn_7d4nb9mqh954lm7qmm0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 1107, in wrapperFile "desktop/dropbox/client/main.py", line 8682, in finish_dropbox_bootFile "desktop/dropbox/client/message_queue.py", line 338, in _wrappedFile "desktop/dropbox/client/main.py", line 7965, in _init_components_for_accountFile "desktop/dropbox/client/main.py", line 7873, in create_sync_engineFile "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engineFile "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 331, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 279, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 244, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 622, in _init_new_engine_lockedFile "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 176, in __init__File "desktop/extensions/nucleus/nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> unlinking errored icon |>> unlink syscall |>> FSErrorCode::PermissionDenied"
