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Forum Discussion
I see a "Couldn't start Dropbox" error on my macOS 15.7.1.
Application Affected
Dropbox Desktop App Max Device
M1 MAX MacBookPro Operating System/Browser (if using the web)
macOS 15.7.1 Dropbox App Version (if using the app)
235.4.5905
Q...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Benjamin Gordon! I hope you don’t mind me asking, but can you zoom in the error log a little bit more and send me one more clear screenshot of it?
I’d like to go through it again and check if there’s something more we can try.
bn.BUILD_KEY: Dropbox
bn.VERSION: 235.4.5905
bn.constants.WINDOWS_SHELL_EXT_VERSION: 87
bn.is_frozen: True
machine_id: 8687ac7e-37b2-5c12-9c58-c33dad885f1d
pid: 7321
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='benjamingordon', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Benjamin Gordon', pw_dir='/Users/benjamingordon', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='benjamingordon', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Benjamin Gordon', pw_dir='/Users/benjamingordon', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/benjamingordon'
appdata: '/Users/benjamingordon/.dropbox/instance2'
real_path='/Users/benjamingordon/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/benjamingordon/Dropbox'
real_path='/Users/benjamingordon/Dropbox'
mode=0o40755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/zs/mvffn_7d4nb9mqh954lm7qmm0000gn/T'
real_path='/private/var/folders/zs/mvffn_7d4nb9mqh954lm7qmm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1107, in wrapper
File "desktop/dropbox/client/main.py", line 8682, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 338, in _wrapped
File "desktop/dropbox/client/main.py", line 7965, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 7873, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 331, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 279, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 244, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 622, in _init_new_engine_locked
File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 176, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> unlinking errored icon |>> unlink syscall |>> FSErrorCode::PermissionDenied"
