Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jon9999's avatar
Jon9999
Explorer | Level 4
2 years ago
Solved

I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.

I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer:   Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files (x86)\Dropb...
desktop
Error Messages
windows
  • xtianp's avatar
    xtianp
    2 years ago
    I have not seen the error since reinstalling the Dropbox desktop application yesterday.
    If I see it again I will post but that may have fixed the issue.

    Thank you! 😊
xtianp's avatar
xtianp
Helpful | Level 6
2 years ago

Hi Hannah 😊

 

Thank you for your reply.  I did look at the article but I don't have any weird software installed.  The security software is the standard that comes with Windows, nothing fancy.

The latest version of DropBox is installed, 9/18/2024.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi xtianp, could you try reinstalling the Dropbox desktop application, without uninstalling it first, to see if this helps?

  • xtianp's avatar
    xtianp
    Helpful | Level 6
    2 years ago

    Hi Jay,

     

    I have now done that.  I will post if it happens again.

     

    Thank you

  • xtianp's avatar
    xtianp
    Helpful | Level 6
    2 years ago
    I have not seen the error since reinstalling the Dropbox desktop application yesterday.
    If I see it again I will post but that may have fixed the issue.

    Thank you! 😊

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!