Forum Discussion

alephtaph's avatar
alephtaph
New member | Level 2
8 months ago

I updated the desktop app to File Provider, but after logging back in, it's still not updated.

Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it s...
desktop
Mac
Setting up the apps
gunjx's avatar
gunjx
New member | Level 2
5 months ago

Got the same issue. It says "Dropbox scheduled to update with File Provider". If I click "Update now" it says "Update in Progress - Moving Files from Favorites to". After a short time it says "Signing out... - Dropbox needs to restart to sign out". After signing in again it prompts me again with the same update. It doesn't complete the update!

- I am on MacOS 15.6 (24G84), M2.
- My files are synced
- Location is /Users/[username]/Dropbox
- Default sync preference is online only

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey gunjx! Can you also let me know the current app version of your desktop app?

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