Forum Discussion

alephtaph's avatar
alephtaph
New member | Level 2
8 months ago

I updated the desktop app to File Provider, but after logging back in, it's still not updated.

Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it s...
desktop
Mac
Setting up the apps
gunjx's avatar
gunjx
New member | Level 2
5 months ago

I switched off early releases and installed version 229.4.5197. Unfortunately, still having the same issue with restarts/logouts before the update completes.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for keeping us in the loop on this gunjx - much appreciated.

    If you're willing to give this a go, could you try reinstalling the app and let me know how it goes?

    In case the issue persists, we might need to open a support ticket for you to investigate further with account and device specific information. 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there gunjx​, just checking back in to see if you were able to get things sorted.

    If you’re still having trouble or have any updates to share, feel free to let us know ... we’re always here to help!

    T😸 (Dropbox Community Manager)

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