Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Ananda13's avatar
Ananda13
Explorer | Level 4
2 months ago

I'm getting an error trying to calculate folder size on the Dropbox site.

Question or Issue I am trying to calculate the size of a folder. In the size column I see a triangle with an exclamation mark  Dropbox Plan Plus Operating System/Browser (if using the web) Chro...
Folders
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi Ananda13​, thanks for messaging the Community!

Does the folder contain a lot of files or folders inside it?

Could you try switching browsers to see if the same behavior occurs again?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

Ananda13's avatar
Ananda13
Explorer | Level 4
2 months ago

Yes, it's a folder with lots and lots of subfolders.

I tried switching to Safari but I can't figure out how to get the Size column to appear, so there's no "calculate size" option. Any tips?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Have you tried clicking on the down arrow next to one of the existing column titles, and then choosing the Size option to make that appear?

    This will then give you the option to calculate the folder size.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!