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I'm getting an error when reinstalling the desktop app on Mac OS
I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error.
This is the error:
bn.BUILD_KEY: Dropbox
bn.VERS...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi RockWarrior, thanks for bringing this to our attention.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
I attempted the Advanced Reinstall with no luck. This is the error message that pops up.
- Jay
Thanks for the image. Could you click the blue link in that image and copy and paste the error log in your next reply in order to see what was logged?
- bn.BUILD_KEY: Dropboxbn.VERSION: 228.4.5567bn.constants.WINDOWS_SHELL_EXT_VERSION: 80bn.is_frozen: Truemachine_id: 24bad416-b43f-52a8-9ff3-909263253e76pid: 2248ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MYNAME', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MYNAME', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Volumes/Crucial X10'appdata: '/Volumes/Crucial X10/.dropbox/instance2'real_path='/Volumes/Crucial X10/.dropbox/instance2'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: Nonenot foundparent not foundsys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'real_path='/private/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 6861, in _setup_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 207, in create_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 932, in resultFile "desktop/dropbox/trace.py", line 351, in newfnFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 333, in _completion_domainsFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 320, in set_result_or_convert_exceptionFile "desktop/dropbox/foundation/futures/basic.py", line 749, in set_resultFile "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_postFile "desktop/dropbox/foundation/futures/basic.py", line 1131, in _stage1File "desktop/dropbox/foundation/futures/basic.py", line 991, in _when_doneFile "desktop/dropbox/foundation/futures/basic.py", line 1150, in _stage2File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_resultFile "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_postFile "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callbackFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _init_completionFile "desktop/dropbox/trace.py", line 351, in newfnFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 969, in _init_completion_innerdropbox.mac.internal.MacError: [Errno 19] Error Domain=NSPOSIXErrorDomain Code=19 "Operation not supported by device"
