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Forum Discussion

RockWarrior's avatar
RockWarrior
Explorer | Level 3
6 months ago

I'm getting an error when reinstalling the desktop app on Mac OS

I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error. This is the error: bn.BUILD_KEY: Dropbox bn.VERS...
desktop
Install
Mac
bgpictures's avatar
bgpictures
Helpful | Level 5
4 months ago

Hey Megan. Thanks so much for looking into this. Pressing "relink" brings up an "unlink" dialogue. (screenshot attached). Hitting OK brings me into the same loop as above. I'll paste the error text below, and delete machine ID. Thanks again! Benjamin

Oops. This system wouldn't let me paste in the error text, so I'll try to attach screenshots:

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey bgpictures, I just wanted to check in and ask if the steps Megan gave you helped or if you're still having this issue.

Let me know!

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