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fred2019's avatar
fred2019
Explorer | Level 3
8 days ago

I'm not eligible for File Provider on Mac OS

Operating System/Browser (if using the web) (macOS14.3, etc.) Firrefox Dropbox App Version (if using the app) 241.4.479 Dropbox Plan (Plus) Question or Issue Linked new macbook to dropbox, inst...
desktop
Mac
fred2019's avatar
fred2019
Explorer | Level 3
8 days ago

Hi, can do that. I am on plus plan. Should I first delete the actual app? 

Strangely I can now see dropbox files with the search function on finder, as well the quick action pull down menu par file. Seems API is working now, but still on dropbox mentioned as "not eligible''. Flaw in dropbox app running under Tahoe 26.2? ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Yes, delete the app first, as that is one of the steps in the advanced reinstallation.

    After you complete the reinstallation, the message you saw should go away.

    • fred2019's avatar
      fred2019
      Explorer | Level 3
      8 days ago

      Ok Jay, I did the installation of the app again and it synced the files with the file provider.

      But now a new mystery: it keeps syncing ",dbxignore" constantly. I looked on the forum but could not find my solution. Cannot find the file, even with hidden files enabled. Not in dropbox folder, not on Macdisk. Did restart the app after signing out, but still syncing the .dbxignore file. Any way to stop this syncing?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 days ago

        If this persists after rebooting your computer as well, can you send us a screenshot of the app's exact status as shown in your menu bar at the moment fred2019? 

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