Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

warrenzm's avatar
warrenzm
New member | Level 2
4 months ago

I'm not getting a reply from Dropbox Support when trying to contact them

I have a business standard account and have been trying to reach support all day for a fairly basic set of questions having to do with new computer setup. I've waiting online for chat support and got...
desktop
dropbox business
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi warrenzm, thanks for bringing this to our attention.

What is the exact issue you're facing with your device for the computer set up?

Do you have the ticket ID from when you attempted to contact the support team in order to locate it on my end?

This will help me to assist further!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!