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iMac - Stop Using Dropbox
Hi All, I'm at my wits end trying to get my files back off DropBox and onto my computer. Clearly I've accidentally allowed DB to 'sync' my stuff. Now, despite it not being true, DP says my account is...
Hello Biggles07
Thanks for reaching out here in the Community. Sorry, you are confused and having issues. Dropbox is a syncing tool so whatever that is inside your Dropbox folder syncs to the Cloud (Dropbox Servers) so if we have you unlink the CLient from your iMac, then no more syncing will take place, then we can uninstall Dropbox CLient, then all will be the same as before
First, go here: https://www.dropbox.com/account/security then find your iMac in Devices, click the trash icon and this will unlink your iMac from your DB account. Then you can delete the Client, first by quitting the application. You can do this by clicking on the Dropbox icon in your menu bar on the top right-hand side. and click on your avatar (pic) and select quit. This will quit the Dropbox Client.then lastly, you can go into your Application folder, and drag the Dropbox icon into the trash. Then you will not see any badges, etc.
Chris_J
Super User alumni
Super User alumniHello Lynn
I will be glad to. Please let me know what issues you are a having. and please be specific, what OS you are using,
Thank you
thanks!
Your message to the person ahead of me was exactly what i needed to disconnect my MacBook Pro 14".
I'm on Monterey v 12.5.1 now.
So, i've gotten part of the job done.
Disconnected my laptop from DB.
I still want to use DB as i did before....sync and then use the app locally to quickly access everything i store in DP.
But now, my Mac still does not have the 3 folders that were removed, and my Finder is not operating.
I cannot create a New Folder, for example
Error message every time.
(I'm about to call Apple Support again, but they won't support me with any issues created by DB)
I no longer have the 3 main folders that DB "removed" from my laptop either: Desktop, Downloads, Documents.
I have no idea how to restore those from DB.
Do you?
- Chris_J
Thanks Lynn for getting back to me here. Lets see if we can get this fixed. Have you rebooted your Mac recently? if not, its seems it needs a fresh restart.
If you go to your Dropbox preferences, (click on Dropbox icon in menu bar and click on avastar and select preferences) then click on manage Backups, a dialog box shows, does any of the folder has a check box checked on?
also, those backup folders should show up inside your Dropbox folder, usually the folder is named after your Mac name. Lets see if it has been deleted for some reason, go to your Web interface, click on Dropbox icon in menu bar, and click on the world icon that will open up your default browser and you will see Dropbox folders, on the left hand side panel, you will see the wording of 'Deleted Files', click on that and there will be a list of deleted files. Keep in mind Dropbox only saves 30 days worth of files that have been deleted. Has it been 30 days since you had these folder missing? if so, I afraid there is nothing can do. (if these folders were deleted)
I hope this helps you. Let know how things went
Hey Chris,
Yes, i just re-started.
And downloaded the DB app again for the 10th time since Sunday when all this trouble started.
The Folders I need are definitely in tact on the Dropbox web, so that's great.
Nothing seems to be lost there, I just can no longer view them or even create them again on my laptop.
Maybe Apple Support can help me if you don't know of a way to restore them to my mac from DB?
- Chris_J
okay, i think i know whats the issue is. If you know for sure that the files and folders are there on Dropbox servers (the web interface, I would personally, rename the Dropbox folder thats on your machine. I think the client is being confused about the folder thats already on your Mac.. Go to your user folder and you will find Dropbox folder HD/(username)/Dropbox
rename the folder, or you can drag the folder to the desktop and reinstall Dropbox. Then it will or should download a Fresh newly created folder and download everything to the folder anew.
once everything is working and to your satisfactory, you can delete the older Dropbox foler
Hope this helps
- Chris_J
Lynn
I forgot to let you know a few facts on how Dropbox and Dropbox Client works. When you open any folder or a file that are in your Dropbox folder, its an literal folder on your Mac. All Dropbox Client does is watches for changes within Dropbox folder or from Folders that has your permission to modify or backup (ex: Desktop, Documents, etc). So when you have finder issues or have errors regarding creating folders, etc, then its is NOT Dropbox issue but its with your Mac.
Good day
yes, ok, that's understood.
I'll go to Apple Support next. thank you so much, Chris.
