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iMac - Stop Using Dropbox
Hi All, I'm at my wits end trying to get my files back off DropBox and onto my computer. Clearly I've accidentally allowed DB to 'sync' my stuff. Now, despite it not being true, DP says my account is...
Hello Biggles07
Thanks for reaching out here in the Community. Sorry, you are confused and having issues. Dropbox is a syncing tool so whatever that is inside your Dropbox folder syncs to the Cloud (Dropbox Servers) so if we have you unlink the CLient from your iMac, then no more syncing will take place, then we can uninstall Dropbox CLient, then all will be the same as before
First, go here: https://www.dropbox.com/account/security then find your iMac in Devices, click the trash icon and this will unlink your iMac from your DB account. Then you can delete the Client, first by quitting the application. You can do this by clicking on the Dropbox icon in your menu bar on the top right-hand side. and click on your avatar (pic) and select quit. This will quit the Dropbox Client.then lastly, you can go into your Application folder, and drag the Dropbox icon into the trash. Then you will not see any badges, etc.
Chris_J
Super User alumni
Super User alumniThanks Lynn for getting back to me here. Lets see if we can get this fixed. Have you rebooted your Mac recently? if not, its seems it needs a fresh restart.
If you go to your Dropbox preferences, (click on Dropbox icon in menu bar and click on avastar and select preferences) then click on manage Backups, a dialog box shows, does any of the folder has a check box checked on?
also, those backup folders should show up inside your Dropbox folder, usually the folder is named after your Mac name. Lets see if it has been deleted for some reason, go to your Web interface, click on Dropbox icon in menu bar, and click on the world icon that will open up your default browser and you will see Dropbox folders, on the left hand side panel, you will see the wording of 'Deleted Files', click on that and there will be a list of deleted files. Keep in mind Dropbox only saves 30 days worth of files that have been deleted. Has it been 30 days since you had these folder missing? if so, I afraid there is nothing can do. (if these folders were deleted)
I hope this helps you. Let know how things went
Hey Chris,
Yes, i just re-started.
And downloaded the DB app again for the 10th time since Sunday when all this trouble started.
The Folders I need are definitely in tact on the Dropbox web, so that's great.
Nothing seems to be lost there, I just can no longer view them or even create them again on my laptop.
Maybe Apple Support can help me if you don't know of a way to restore them to my mac from DB?
- Chris_J
okay, i think i know whats the issue is. If you know for sure that the files and folders are there on Dropbox servers (the web interface, I would personally, rename the Dropbox folder thats on your machine. I think the client is being confused about the folder thats already on your Mac.. Go to your user folder and you will find Dropbox folder HD/(username)/Dropbox
rename the folder, or you can drag the folder to the desktop and reinstall Dropbox. Then it will or should download a Fresh newly created folder and download everything to the folder anew.
once everything is working and to your satisfactory, you can delete the older Dropbox foler
Hope this helps - Chris_J
if you still having issues with the reinstalled Dropbox See this article https://www.dropbox.com/help/syncing-uploads/stuck-syncing
it sounds a bit scary just because I'm unfamiliar with some of the terminology here, Chris.
Do you mean that i can literally drag a folder from the web version of DB to my laptop/desktop here?
"find Dropbox folder HD/(username)/Dropbox
rename the folder, or you can drag the folder to the desktop and reinstall Dropbox."
also, Chris, does DB prefer Safari to Chrome or vice-versa?
It actually seemed to work better when i tried it on Chrome earlier, but that could be a coinkydink. 😃
- Chris_J
Lynn
what I meant is the actual Dropbox folder on your Mac, I am assuming that you have the Desktop Dropbox Client installed. I was wanting to make sure you have all the folders that you were searching for by going to the web interface (Browser). Any browser will do.
on your Mac, you have a Dropbox folder. Dropbox CLient watches for any changes and syncs these changes to Dropbox server (aka The Cloud) (Browser)
I was wanting to make sure there is no Dropbox folder on your Mac when you reinstall Dropbox client. (App) When you install the app, it will create a Dropbox folder in your user folder on your Mac. When I stated to drag folder to desktop, I was suggesting that you make a copy of the Dropbox folder or rename it, I don't want the reinstallation to 'find' a Dropbox folder. I wanted it to create a new Dropbox folder and redownload all folders and files from Dropbox Servers
I hope this helps
ohhhhh, thanks for clarifying that and yes, i have the app now on my mac.
and i see the dropbox folder in the mac applications folder, as well as in my menus, top and bottom on the desktop.
so now i can proceed to the next thing and meanwhile, i have a call with Apple Support to iron out the other issues.
thank you very much.
