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Impossibile avviare Dropbox - I can't open the app
Buonasera, quando cerco di avviare l'app Dropbox su Mac mi compare il messaggio "Impossibile avviare Dropbox". L'app ha sempre funzionato sino a ieri. Cosa posso fare? Ho già provato a disinstalla...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi chiaradambrogio, sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot in your reply through the camera icon (insert photo option) within your reply's box.
I hope this helps!
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Ciao chiaradambrogio, scusa se mi intrometto, ma volevo solo dirti che dovresti essere in grado di allegare uno screenshot nella tua risposta tramite l'icona della fotocamera (opzione inserisci foto) nella casella della risposta.
Spero che aiuti!
bn.BUILD_KEY: Dropbox
bn.VERSION: 184.4.6543
bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
bn.is_frozen: True
machine_id: 0f166378-d4db-5a86-ac48-25a8412d8f2d
pid: 4639
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/chiaradambrogio'
appdata: '/Users/chiaradambrogio/.dropbox/instance3'
real_path='/Users/chiaradambrogio/.dropbox/instance3'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'
real_path='/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'
real_path='/private/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37." UserInfo={NSLocalizedDescription=Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37.}
- Hannah
Hi chiaradambrogio, thanks for the error log.
Can you please quit the Dropbox app and then relaunch it from your applications folder, to see if that helps?
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Ciao chiaradambrogio, grazie per il registro degli errori.
Puoi chiudere l'app Dropbox e riavviarla dalla cartella delle applicazioni per vedere se questo aiuta?
Ho provato ma non ha funzionato
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
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Grazie per le informazioni, per approfondire la questione, sarebbe possibile contattare l'email associata al tuo profilo nel forum?
