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Forum Discussion
Incredibly high CPU and battery usage by Dropbox App on Mac
I have the dropbox app installed on my 2019 MacBook Pro and for weeks now I've noticed CPU usage above 100% on my machine, which often causes the fans to spin up to insane levels (thank you intel Mac...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi donbongo, sorry to hear about this.
Could you send us a screenshot of the desktop app's exact status and version number as shown in your menu bar?
Also, have you taken a look at this Help Center to see if any of the reasons causing high CPU usage mentioned there is affecting your computer as well?
Keep me posted!
Thanks @Walter. Here are the requested details, and here are the graphs of power usage when it died this morning and earlier this week:
note that it refers to screen on time between 5AM and when the battery died. I was asleep during this time and the computer should have been as well.
I have consulted that article to the point that I'm aware of its recent revisions as of a few weeks ago and spent a long time looking for symbolic links before its revision. I've reduced the number of files with selective and don't run any software that I'd expect to affect dropbox files. The only thing I can think of is that a backed up external HDD could be causing this issue, but I believe that the issue probably predates my addition of that backup.
- Walter
Thanks for the additional information there donbongo - much appreciated!
Could you also send us a screenshot of the desktop app's exact status as shown in your menu bar and check if there are any other apps running on your computer that could be trying to access your files for any reason?
Have you tried reinstalling it recently?
I am having the same problem with my Macbook Pro. Just in the last week I noticed that the battery drains even while it is plugged in, and when I click on the battery icon it says that Dropbox is using a lot of energy. Was there a resolution to this issue?
