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donbongo's avatar
donbongo
Explorer | Level 4
4 years ago

Incredibly high CPU and battery usage by Dropbox App on Mac

I have the dropbox app installed on my 2019 MacBook Pro and for weeks now I've noticed CPU usage above 100% on my machine, which often causes the fans to spin up to insane levels (thank you intel Mac...
desktop
Mac
rmiz's avatar
rmiz
Explorer | Level 3
3 years ago

I am having the same problem with my Macbook Pro. Just in the last week I noticed that the battery drains even while it is plugged in, and when I click on the battery icon it says that Dropbox is using a lot of energy. Was there a resolution to this issue?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rmiz, how are you today?

 

Could you clarify which version of the app you're using on your end? We need to make sure that you're not using the beta version, which could be causing such an issue. 

 

Keep me posted!

  • rmiz's avatar
    rmiz
    Explorer | Level 3
    3 years ago

    I am using v164.4.7914.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi rmiz, have you taken a look into this Help Center article, by any chance? 

      • rmiz's avatar
        rmiz
        Explorer | Level 3
        3 years ago

        Yes, I have read that article.

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