Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

donbongo's avatar
donbongo
Explorer | Level 4
4 years ago

Incredibly high CPU and battery usage by Dropbox App on Mac

I have the dropbox app installed on my 2019 MacBook Pro and for weeks now I've noticed CPU usage above 100% on my machine, which often causes the fans to spin up to insane levels (thank you intel Mac...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rmiz, have you taken a look into this Help Center article, by any chance? 

rmiz's avatar
rmiz
Explorer | Level 3
3 years ago

Yes, I have read that article.

  • donbongo's avatar
    donbongo
    Explorer | Level 4
    3 years ago

    still happening for me! Another day where my battery is annihilated in minutes while plugged into power. Fix your broken app, dropbox.

     

  • rmiz's avatar
    rmiz
    Explorer | Level 3
    3 years ago

    The strange thing for me is that I seem to have this problem at home primarily but not at work. I can't figure out if it's something to do with my home internet interacting strangely with Dropbox.

  • jimmytwoshoes1234's avatar
    jimmytwoshoes1234
    New member | Level 2
    2 years ago

    Not sure if they ever fixed it, I had multiple sync issues and it truly never synced without errors. As I look at it now it still has two errors and it has sat that for a long time. I just gave up trying to get it to work, none of the articles or self help crap actually did anything and dropbox seemed helpless at actually addressing the issue.

    I did recently install the macos dropbox capture app, now that drained my battery from 100% to 0% in two hours flat or less. It was nuts. After just quitting it and leaving it un-opened it my battery life went back to normal. 

    So I will continue to not use it and just use the built in screenshot functionality by mac. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions