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kc1332's avatar
kc1332
Explorer | Level 3
5 years ago

Insane Slow Download Speeds

I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is se...
desktop
Setting up the apps
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi kc1332, I hope you're doing well!

You mentioned that you've contacted our support team. 

Could you send me the ticket number reference from your communication with them? 

Thanks!
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thank you for the ticket number, kc1332!

      I've passed my comments to the agent supporting you, and they should be with you on this!

      If you need anything else, we're one post away!
      • CalebSpring's avatar
        CalebSpring
        Explorer | Level 4
        5 years ago

        I am not a customer of Dropbox but I have been having the same issues. Download speeds are in the kb not mb range.

        Even downloading the desktop client is slow.

         

        Other sites/services don't seem to have any issues and a speed test comes back fine. 

         

         

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