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kc1332's avatar
kc1332
Explorer | Level 3
5 years ago

Insane Slow Download Speeds

I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is se...
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tgauerke's avatar
tgauerke
Helpful | Level 5
4 years ago

I'm not surprised to find all these messages about insanely slow download speeds from dropbox. I at times exprience 5-10 KB/second downloads. For a frame of reference, that's 1/10th the speed of dial-up internet.

 

This occurs despite having my dropbox app bandwith settings unrestricted, despite having very high-speed internet for my work, and despite stopping all other internet programs that run concurrently. The problem is on dropbox's side, not mine.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey tgauerke, thanks for posting today!

 

Can you let me know your app's syncing status, along with the version that you're using? 

 

Do you also happen to have an idea, as to how many files your Dropbox account has? Is it possible that it's more than 300K, since that could decline the app's performance?

 

Keep me posted, and we'll take it from there!  

  • tgauerke's avatar
    tgauerke
    Helpful | Level 5
    4 years ago

    Hi Megan,

     

    I attached screenshots showing the app version and an example from this morning of the frequent slow speed. 

     

    I don't know the number of files our account has. However, since a Dropbox for Business account can hold up to 5 terabytes, shouldn't it easily be capable of accommodating over 300K files? 5 terabytes consisting of <300K in files would mean every file is ~20MB in size, which is not a likely business scenario.

     

    I don't understand why Dropbox for Business would market 5 terabytes of space if Dropbox isn't capable of handling the number of files that would fill that space.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for all the added info, tgauerke!

       

      What's the size of the files you're syncing and that we're talking about? Are they smaller files, or larger ones? 

       

      One more thing: is your connection wireless, or do you use a cable? 

      • tgauerke's avatar
        tgauerke
        Helpful | Level 5
        4 years ago

        Hi Megan,

         

        Here's a fresh example from this morning -- I was getting download speeds of <30 kbps while downloading one (49mb) file.

         

        My wifi connection does not seem to be the problem. When I noticed dropbox being slow, I paused it to run a speedtest at that time. My connection is providing over 6mbps downloads while dropbox was at <30kbps (see below). 

         

        My speed issues seem to be only occurring with dropbox so any resolution dropbox could provide would be appreciated--thanks.

         

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