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kc1332's avatar
kc1332
Explorer | Level 3
5 years ago

Insane Slow Download Speeds

I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is se...
desktop
Setting up the apps
sync
lehestro's avatar
lehestro
Helpful | Level 6
12 months ago

Fast-forward all the way to Dec 2024, and I'm having the same issue. 600Mbps connection (see screenshot), no other file syncing services happening. I'm trying to download 200GB of sound effects from my own account, and right now it is going to take 56 hours. 

Download limits are not activated. I'm on an M1 Max mac running macOS Sequoia 15.1.1

What is going on? I'm editing a film, but am hamstrung until I get these files. Seems like a number of people on this thread are in media, and it is not a patient business. 

Talked to a support rep. They said they would escalate the issue for me, but had no answers.

I've been a long time Dropbox customer, and really like its features and OS integration, but at the end of the day, it's about storing and retrieving files securely and promptly, and the latter part of that is broken for some reason.

Wondering if anyone on here has tried Box? I've heard it can be more reliable for large amounts of data. 

PS- not allowed to post my screenshots for some reason, but I ain't lying.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    lehestro, can you send me the ticket number of your support convo, so that I can take a look?

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