Forum Discussion

damadakde's avatar
damadakde
New member | Level 2
7 years ago

installer could not connect to the internet

I received a notice to do an update to dropbox. It says the installer cannot connect to the internet but internet access is fine and working for everything except this update installer.  
desktop
Setting up the apps
sync
damadakde's avatar
damadakde
New member | Level 2
7 years ago

turned everything off, firewall (public and privage), defender, that's all i have. Still no bueno

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    Are you able to browse to the Dropbox website? Have you tried a different network conenction, or plugged your computer directly into your cable modem or other network device (bypassing any router you may be using)?

    Something, either on your computer or on your local network, is blocking Dropbox.

  • carlossierra311's avatar
    carlossierra311
    Explorer | Level 4
    7 years ago

    Where you able to fix this? It's happening in one of our machines as well. Disabled firewall and defender, and still it's not working. 

    • damadakde's avatar
      damadakde
      New member | Level 2
      7 years ago

      nope, just gave up. I can access from another machine.

      • rbb2's avatar
        rbb2
        Helpful | Level 6
        7 years ago

        Having the same problem.  Contacted support chat, and they seem to have no clue.  

         

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