Forum Discussion

damadakde's avatar
damadakde
New member | Level 2
7 years ago

installer could not connect to the internet

I received a notice to do an update to dropbox. It says the installer cannot connect to the internet but internet access is fine and working for everything except this update installer.  
desktop
Setting up the apps
sync
carlossierra311's avatar
carlossierra311
Explorer | Level 4
7 years ago

Where you able to fix this? It's happening in one of our machines as well. Disabled firewall and defender, and still it's not working. 

damadakde's avatar
damadakde
New member | Level 2
7 years ago

nope, just gave up. I can access from another machine.

  • rbb2's avatar
    rbb2
    Helpful | Level 6
    7 years ago

    Having the same problem.  Contacted support chat, and they seem to have no clue.  

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey peeps, sorry to hear that you’re having trouble installing the desktop app. 
       
      One of the first steps to such behaviors, as Rich also mentions, is to ensure that there aren’t any third-party apps that could be blocking or hindering the app from running, like an antivirus. In such cases, you can try temporarily disabling your antivirus or security program, and ensure that you’ve configured your firewall to work with Dropbox. 
       
      However, from what I understand, you've already tried this initial step, but could you please also confirm for me if you’ve given the offline installer of the latest stable version (71.4.108) a shot? You can find the offline installer for the following OS here: Windows, Mac, Linux. 
       
      Let me know of any updates and I'll make sure to get back to you as soon as possible. Thanks in advance!
      • rbb2's avatar
        rbb2
        Helpful | Level 6
        7 years ago

        I was able to download the latest release of the app, but when I run it, the icon says connecting but it doesn't connect.  When I select signin, nothing happens.  I am able to login to my files on Safari, but cannot sign in with the app.  

         

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