Forum Discussion

damadakde's avatar
damadakde
New member | Level 2
7 years ago

installer could not connect to the internet

I received a notice to do an update to dropbox. It says the installer cannot connect to the internet but internet access is fine and working for everything except this update installer.  
desktop
Setting up the apps
sync
rbb2's avatar
rbb2
Helpful | Level 6
7 years ago

Having the same problem.  Contacted support chat, and they seem to have no clue.  

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey peeps, sorry to hear that you’re having trouble installing the desktop app. 
 
One of the first steps to such behaviors, as Rich also mentions, is to ensure that there aren’t any third-party apps that could be blocking or hindering the app from running, like an antivirus. In such cases, you can try temporarily disabling your antivirus or security program, and ensure that you’ve configured your firewall to work with Dropbox. 
 
However, from what I understand, you've already tried this initial step, but could you please also confirm for me if you’ve given the offline installer of the latest stable version (71.4.108) a shot? You can find the offline installer for the following OS here: Windows, Mac, Linux. 
 
Let me know of any updates and I'll make sure to get back to you as soon as possible. Thanks in advance!
  • rbb2's avatar
    rbb2
    Helpful | Level 6
    7 years ago

    I was able to download the latest release of the app, but when I run it, the icon says connecting but it doesn't connect.  When I select signin, nothing happens.  I am able to login to my files on Safari, but cannot sign in with the app.  

     

    • rbb2's avatar
      rbb2
      Helpful | Level 6
      7 years ago

      Now it worked, when I switched to a different wifi connection, and it now said all apps can get acess to the internet.  Not sure what that was about, but it sure consumed a lot of time.

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Glad to hear that you were able to resolve your concern in the end, rbb2! 
         
        If you experience the same behavior again or you have any other questions, don’t hesitate to give us a nudge. Have a great day ahead!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!