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damadakde's avatar
damadakde
New member | Level 2
7 years ago

installer could not connect to the internet

I received a notice to do an update to dropbox. It says the installer cannot connect to the internet but internet access is fine and working for everything except this update installer.

 

desktop
Setting up the apps
sync

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  • zoltan_juhos's avatar
    zoltan_juhos
    New member | Level 2
    7 years ago

    With ESET Internet Security, disabling the SSL/TLS protocol filtering resolved the problem.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey zoltan_juhos, thanks for posting what did the trick for you in this case. 
     
    I just wanted to note that, in general, as outlined in this article, ESET Endpoint Security Solutions may conflict with Dropbox when SSL scanning is enabled and possible workarounds are to exclude the Dropbox certificate within the Ask about non-visited sites mode, as well as to exclude dropbox.exe from protocol filtering.
     
    I just wanted to ensure though, damadakde, were you able to resolve this by any chance with what is mentioned so far? 
     
    Don’t hesitate to get back to us if you have any other comments or if you have any questions! :innocent:
  • Segstro's avatar
    Segstro
    Explorer | Level 3
    7 years ago

    I have this same issue on my work machine. Older version of Dropbox works fine. I don't have access to enable additional access on my machine, so it looks like Dropbox is out and Google Drive is in. 

  • joggs's avatar
    joggs
    New member | Level 2
    6 years ago

    Same here. No fw's or other things that should prevent an internet connection.

    I think it could have something to do with that I have a virtual machine running (Hyper-V) which by design creates a virtual Ethernet adapter in windows that both the virtual machines and the windows host runs through and the dropbox client does not understand this.

    I will not test this as it messes up my virtual machine environment, but maybe your coders can give it a try

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