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Hengebru's avatar
Hengebru
New member | Level 2
3 years ago

'internal error - general failure encountered during disk I/O operation' error on desktop app

Hello. I did use my comapny e-mail for my dropbox. Last week the comapny crated an dropbox bussnies. I did then change the e-mail for my "old" dropbox to my private e-mail (an gmail.com). So i was...
desktop
dropbox business
Setting up the apps
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Hengebru, thanks for bringing this to our attention.

 

From the error you mentioned, it seems like Dropbox is reporting an Operational disk I/O error. 

 

This means that Dropbox can't read from your hard drive, which is something that's usually caused by some kind of hardware issue.

 

I would highly recommend that you have your hard drive backed up and checked by a professional. 

 

You can learn how to check your hard disk for errors here.

 

I hope this helps, but let me know if you have any questions.

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