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KylieC's avatar
KylieC
Explorer | Level 4
7 years ago
Solved

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for the heads up in this thread Andrew F.14. 

Could you add a screenshot of how things look for other users that might be reading this thread please? 

We are already working on your issue with the team. We will get back to you in the same email chain I have created. 

Thank you! 

Andrew F.14's avatar
Andrew F.14
Helpful | Level 6
6 years ago
Still happening, any help greatly appreciated! Now on the latest iOS 13.3. How can I upload some screenshots as requested? The first blue screen with the logo lasts for a second and then changes to the blank white screen and stays like that.
  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    This is how you can upload screenshots in the Community. 

     

  • mario f.2's avatar
    mario f.2
    Helpful | Level 5
    6 years ago

    Same here. iPad pro. iOS and Dropbox updated. Very frustrating. Has been happening for a few weeks by now. Screenshot attached.73DFD61D-D0D2-45A7-8080-C02342489571.png

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
       
      If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
       
      1.  Uninstall the Dropbox App
      2.  Sign out from iTunes
      3.  Restart your device
      4.  Sign into the iTunes
      5.  Download and Install Dropbox
      6.  Try to sign into your Dropbox account
      Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
      • Andrew F.14's avatar
        Andrew F.14
        Helpful | Level 6
        6 years ago

        Thanks this has worked.  I did try this once before and it reverted back to the blank screen, but this time, so far, it's working!  Thank you very much!

    • M_Cazza's avatar
      M_Cazza
      New member | Level 2
      6 years ago

      Hi

      I am also an iphone 7 user with a big Dropbox white screen problem. I have re-installed App three times and it works once then goes to blank white on opening.

      I have rebooted phone several times too, but nothing works as a fix,  so this is a serious frustration with what was a geat and well-used product.

      Thanks mike

      Sydney Australia

      • M_Cazza's avatar
        M_Cazza
        New member | Level 2
        6 years ago

        Hi

        Should have added that I saw the fix noted above with iTunes but since there is no iTunes on the iOS any more i cannot understand how to implement this fix. Since i was never signed in to iTunes how can I sign out, which was shown as step 2?

        Thanks mike

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