Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

KylieC's avatar
KylieC
Explorer | Level 4
7 years ago
Solved

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
mario f.2's avatar
mario f.2
Helpful | Level 5
6 years ago

Same here. iPad pro. iOS and Dropbox updated. Very frustrating. Has been happening for a few weeks by now. Screenshot attached.73DFD61D-D0D2-45A7-8080-C02342489571.png

M_Cazza's avatar
M_Cazza
New member | Level 2
6 years ago

Hi

I am also an iphone 7 user with a big Dropbox white screen problem. I have re-installed App three times and it works once then goes to blank white on opening.

I have rebooted phone several times too, but nothing works as a fix,  so this is a serious frustration with what was a geat and well-used product.

Thanks mike

Sydney Australia

  • M_Cazza's avatar
    M_Cazza
    New member | Level 2
    6 years ago

    Hi

    Should have added that I saw the fix noted above with iTunes but since there is no iTunes on the iOS any more i cannot understand how to implement this fix. Since i was never signed in to iTunes how can I sign out, which was shown as step 2?

    Thanks mike

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey M_Cazza! Sorry to hear this fix does not apply for you. 

    Please create a ticket with our support and we will look into device related details to help you more with this. 

    Thank you! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!