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Forum Discussion

KylieC's avatar
KylieC
Explorer | Level 4
7 years ago
Solved

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi everyone! 

Thanks for letting us know jennieb. Happy to know you are no longer facing this issue.

tim_grove have you updated your Dropbox mobile app? Have you tried reinstalling? 

Let me know if the updates solves the issue for you as well please. 

Thank you! 

tim_grove's avatar
tim_grove
Explorer | Level 4
6 years ago

Did you read my comment? I have to reinstall it every time I use it now to get rid of the white screen. Literally the application will load correctly once before requiring a complete reinstall to use. I'm about to do it again now, 4th time this week.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for confirming you took this step and it did not solve the issue. 

    No need to take the same step again. I just emailed you to help more with this. 

    Please get back to me there. I used the address associated with your Community profile. 

    Thank you! 

    • anonymous's avatar
      anonymous
      6 years ago

      I am having the same issue, firstly on my iPhone X, and since upgrade to the iPhone 11 Pro Max, it still occurs, I have the latest version of the Dropbox app and the latest iOS. The only way to fix is either to reinstall dropbox app or restart the iphone, both of which are terribly inconvenient. As we use Dropbox for our business we need this issue to be resolved.

      • Nellz's avatar
        Nellz
        New member | Level 2
        6 years ago

        I'm having the same issue as everyone else. And yes the uninstalling / resintalling works .... for a short time.

        I'm travelling overseas in 2 weeks - will be away for 3 weeks and I will be relying on Dropbox access for my travel info.  Furthermore I've just received a reminder that my Dropbox Plus annual subscription is about to be charged ... noting that its a 21% increase on last year.  Yet most of the time when I need to access files on my iphone I can't.  

        What is happening re working out a permanent fix?  (BTW I have an iphone 6s, operating system 13.3.1  

        Thanks, Nellie

         

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