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Forum Discussion
Solved
iOS app opens to blank screen
Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Fiona
Dropbox Staff
Dropbox StaffHey Fiona,
PROBLEM IS BACK AGAIN!!!! 😭😭😭😭
Arghhhh.... agree with Nellz - increasing your charges for a service that doesn't work more often than it does, is unjust and requires far greater attention than Dropbox appears to be giving it (going by the volume & duration of complaints).
Has the root cause of this ongoing problem been identified? Would be basic customer service to communicate this with us and update as the solution is progressed.
The far more cost effective (though trickier initial setup) NAS solution is very rapidly increasing in its appeal...
Jennie
- Lusil
TBH I'm completely over all these quick fix attempts.
We have paid for a service that doesn't deliver time and time again.
The frequency of this issue recurring suggests Dropbox is putting the problem on the customer instead of fixing it themselves.
UNACCEPTABLE.
The only reason I haven't cancelled my subscription is because I have so many files with you and don't have the time to transfer them. If there was an easy click and transfer button, I'd do it immediately. Shocking service. Over it.
- Hey everyone, I started this thread and at the same time had a support request logged. Through the support case I have provided videos of this happening on my phone so they’ve told me they acknowledge this is a problem and are working on a fix. Perhaps this hasn’t been communicated with the staff replying in this forum??
