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KylieC's avatar
KylieC
Explorer | Level 4
7 years ago
Solved

iOS app opens to blank screen

Every time I open the Dropbox app it just goes to a blank screen so I can’t access any of my files. The only way I can fix it is to restart my phone which takes a lot of time as it seems to only work...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Hey mario f.2, it's Jane this time; sorry to hear about any frustration caused. 
     
    If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?
     
    1.  Uninstall the Dropbox App
    2.  Sign out from iTunes
    3.  Restart your device
    4.  Sign into the iTunes
    5.  Download and Install Dropbox
    6.  Try to sign into your Dropbox account
    Please give me a nudge with the results when you get a chance to get going with that. Thanks! 
jennieb's avatar
jennieb
Explorer | Level 4
6 years ago

TBH I'm completely over all these quick fix attempts. 

We have paid for a service that doesn't deliver time and time again. 

The frequency of this issue recurring suggests Dropbox is putting the problem on the customer instead of fixing it themselves. 

UNACCEPTABLE. 

The only reason I haven't cancelled my subscription is because I have so many files with you and don't have the time to transfer them.  If there was an easy click and transfer button, I'd do it immediately.  Shocking service. Over it.

KylieC's avatar
KylieC
Explorer | Level 4
6 years ago
Hey everyone, I started this thread and at the same time had a support request logged. Through the support case I have provided videos of this happening on my phone so they’ve told me they acknowledge this is a problem and are working on a fix. Perhaps this hasn’t been communicated with the staff replying in this forum??

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