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Forum Discussion
iPad app won't let me log in - please help!
The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.
Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message.
Note: my iPad iOS and dropbox app are both completely up to date.
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I am having the same issue. I have used dropbox many many times on my ipad but am now having lots of issues logging in.
- Mark
Super User II
Have you done whats been suggested and tried a reset?
www.dropbox.com/forgot Yes, I have done all those things.
- MarkAnd you get a reset password and that doesnt work when you use it on the iPad?
Have you checked then you are using the most up to date version of Dropbox? Correct. The error I get is specifically "sign in failed" "the operation couldn't be completed. (NSURLErrorDomain error -1012.)
- MarkYou've not actually answered the rest of the question though.
Are you using the most up to date versions of Dropbox? That error is usually if its out of date Yes, in fact I have deleted the app and reinstalled it as well. All of my software is also up to date.
- MarkI suggest logging a ticket then via http://bit.ly/cm-support and ask for help. Replies will take time, especially if you are a free user but, you can track at http://dropbox.zendesk.com
I also suggest including screen shots if you can - especially of the error messages. - I'm a pro user so I definitely pay for this service. I tried submitting a ticket but there is no space to actually write what is going on or submit a screen shot.
- MarkYou may want to try on a computer rather than an iPad Julie then.
