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MadRanger's avatar
MadRanger
Explorer | Level 4
5 years ago
Solved

Iphone-Strongbax does not save changes to file on Dropbox

I upgraded my iPhone, deleted the Dropbox account from the old phone (so I now have only three machines connected) and now changes made to my Strongbox file via the iPhone are not saved. How do I res...
Mobile
Setting up the apps
sync
  • Mark's avatar
    Mark
    5 years ago

    When you go to https://www.dropbox.com/account/connected_apps can you see StrongBox listed?

     

    What happens if you disconnect it? That should stop the device working on the phone if its one account and ask you to relink.

MadRanger's avatar
MadRanger
Explorer | Level 4
5 years ago

OK.

I went to Strongbox for help. Their working hypothesis is that I have two Dropbox accounts with two separate Strongbox files:

1) being read/written by the PC app, and

2) being read/written by the iPhone app.

 

Their hypothesis so far holds water since there are two file sizes (66kB & 56KB) at play in my ticket.

 

And...when I rename the file in use on the PC, the renamed file does not show up on the Dropbox being read by Strongbox, which again, neatly supports their hypothesis.

 

If I have two accounts (seriously doubt I do) I have no means of selecting an alternate Dropbox account via the Strongbox. In emails with Strongbox I have advised I would try to prove the negative - that I don't have two accounts.  

 

How do I prove I don't have two accounts?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

When you go to https://www.dropbox.com/account/connected_apps can you see StrongBox listed?

 

What happens if you disconnect it? That should stop the device working on the phone if its one account and ask you to relink.

  • MadRanger's avatar
    MadRanger
    Explorer | Level 4
    5 years ago

    Well, Mark, based upon your suggestion, you may be Mark@Strongbox. Here is what he suggested and which worked perfectly.

     

    "You can always sign out of Dropbox in Strongbox, by Preferences (Gear Icon top right) > Cloud > Manage Cloud Provider Sessions > Unlink Dropbox

     

    "Now, that you've clear that, you can try to Add again ( + > Add Existing... > Dropbox), at which point you'll be asked to sign in. Just make sure you sign in with the right account (the one that matches the one on your PC)... Perhaps this will help.

     

    "Please do let us know how it goes."

     

    Thanks, Mark@Dropbox,  for your help and several suggestions.

     

    Regis

    Brooks, GA

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    yay!

    Pleased you got sorted

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