Is Sequoia 15.1.1 compatible with Dropbox?

I just upgraded from 15.1 to 15.1.1 and my Dropbox client went haywire.   After upgrade - the client refused to recognize my Dropbox folder.   It forced me to unlink and create a new folder in ~/Dropbox.  

After full resync - it lost "macOS Filer Provider" compatibility.  Horrible.  

Dropbox team - are you looking at this?  I am on the latest "stable" 212.4.5767 client.

Hey gbeck100 and ctyrider, thanks for posting here. 

ctyrider, can you also send me a screenshot of the current Dropbox folder location you see under the Sync tab of your app preferences here?

I'll be able to further help this way.

Hello!

I just upgraded to 15.1.1, and my Dropbox client 214.2.2263 won't even start. This is the dump info:

bn.BUILD_KEY: Dropbox
bn.VERSION: 214.2.2263
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 0e7aedeb-6c9c-5cd0-b8da-0c277c52f3ec
pid: 3860
ppid: 1
uid: 501
user_info: [redacted]
effective_user_info: [redacted]
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
               mode=0o40755    uid=0    gid=0
     parent    mode=0o40755    uid=0    gid=0
HOME: '/Users/**'
appdata: '/Users/**/.dropbox/instance1'
         real_path='/Users/**/.dropbox/instance1'
                   mode=0o40700    uid=501    gid=20
         parent    mode=0o40755    uid=501    gid=20
dropbox_path: '/Users/**/Library/CloudStorage/Dropbox'
              real_path='/Users/**/Library/CloudStorage/Dropbox'
                        mode=0o40700    uid=501    gid=20
              parent    mode=0o40755    uid=501    gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755    uid=501    gid=20
                parent    mode=0o40755    uid=501    gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                parent    not found
tempdir: '/var/folders/pz/23v9mn0s78scfwbxw1sb5zqc0000gn/T'
         real_path='/private/var/folders/pz/23v9mn0s78scfwbxw1sb5zqc0000gn/T'
                   mode=0o40700    uid=501    gid=20
         parent    mode=0o40755    uid=501    gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 5908, in _setup_root_for_account
  File "desktop/dropbox/client/main.py", line 6137, in _get_root_for_account
  File "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_account
  File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
  File "desktop/dropbox/db_thread.py", line 96, in run
  File "<string>", line 1, in _x__db_thread__sleep_thread
  File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
  File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
  File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
  File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
  File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
  File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
  File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
  File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/03bb6936-8f96-45f5-beb9-14350e2fe18b’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/03bb6936-8f96-45f5-beb9-14350e2fe18b’., NSUnderlyingError=0x6000013d1fb0 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}

Dear Dropbox

I have the same issue after updating. I use dropbox on two Mac computers both on the latest sequoia release. 
On the macbook it worked until the update, when it went haywire as described above but now any attempt to move a file in finder or opening a file in word just does not work. 
On the MacStudio it works without issue even after the update.

Interestingly on the Macbook the settings show that my account is not eligible for the Mac file provider release where the exact same account on the Mac Studio says I am eligible and even am running on the file provider version.

I have tried to install a file provider version on the MacBook, but it always defaults to the standard version. I have checked that file provider is enabled in the admin console.

Kind Regards
Graham

Hey memark, would you mind trying out these steps, and let me know if you still face the same issue? 

Hi glancashire, do you have any external drives connected to the computer in question/Dropbox app perhaps?

Also, can you check the properties of your Dropbox folder, to identify how many files you have there? Also hat’s the app version you’re using at the moment?

Just updated from 15.1 to 15.1.1 on oclp 2.1.2. 
everything is working fine. 🤙

After upgrading to 15.1.1 I have encountered a problem where i am now unable to copy files from downloads folder to a Dropbox folder.  When I use drag & drop or the menu the destination Dropbox folder switches to the Downloads (source) folder and it is a no-operation.  Thanks.

Hey Skymark! Can you send me a screenshot of what you see exactly, when trying to copy your files? It’d really help to have a visual in this case. 

I just updated to Sequoia 15.1.1 and my Dropbox app no longer supports moving my synced Dropbox folder to a different location. I use an external drive because my large video editing files wouldn't fit on my limited (and non-expandable) hard drive space. Until this update, I had been syncing Dropbox to my external drive without any problems. After the update, it forces me to use a local folder on my hard drive and does not give me the option to select an alternate location. To be able to work, I am having to move all my files from Dropbox to my external drive.

Hi mrex, does your device meet the requirements listed in this article for external drive support on Mac OS?