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Forum Discussion

kwarendorf's avatar
kwarendorf
Explorer | Level 3
5 months ago

Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686

I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD. All of the local files show a cloud with an ! in the middle. The message stat...
desktop
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey kwarendorf - thanks for letting us know about this.

Just to make sure we're on the same page, could you send us a screenshot of how it looks on your end and clarify the app's status as shown in your menu bar?

Thank you!

KJWSr's avatar
KJWSr
Explorer | Level 3
4 months ago

Hi Walter,

I have attached screenshots of both the appearance of the files in Finder and the window that appears when I click on the Menu Bar icon. I have tried saving images from my local drive to a folder on Dropbox. I appears that the file is saved but the image does not appear in the Dropbox folder. It's like there is no connection between Dropbox and my iMac. I am unable to open any files that appear in the Dropbox folder.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi KJWSr, just for clarification, are you the same user as kwarendorf, meaning you have two separate Dropbox accounts?

    • KJWSr's avatar
      KJWSr
      Explorer | Level 3
      4 months ago

      Hi Jay,

      I am. I realized that I had set up a Test account to confirm the use of external drives. I just deleted that account. I should have only one remaining account, pointed to [Removed as per Community Guidelines]

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Thanks for the update. Regarding your recent query, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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