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Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686
I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD.
All of the local files show a cloud with an ! in the middle. The message stat...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey kwarendorf - thanks for letting us know about this.
Just to make sure we're on the same page, could you send us a screenshot of how it looks on your end and clarify the app's status as shown in your menu bar?
Thank you!
I just tries deleting and reinstalling the desktop app. I received the following error. I have included the log info generated by clicking on the link.
bn.BUILD_KEY: Dropbox
bn.VERSION: 229.4.5197
bn.constants.WINDOWS_SHELL_EXT_VERSION: 83
bn.is_frozen: True
machine_id: 22a0c999-376d-50cd-94f0-36e1ba3627a8
pid: 14408
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='kwarendorf', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Kyle Warendorf', pw_dir='/Users/kwarendorf', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='kwarendorf', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Kyle Warendorf', pw_dir='/Users/kwarendorf', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/kwarendorf'
appdata: '/Users/kwarendorf/.dropbox/instance7'
real_path='/Users/kwarendorf/.dropbox/instance7'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Volumes/Backup T9/.CloudStorage/Data/Dropbox'
real_path='/Volumes/Backup T9/.CloudStorage/Data/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1t/svsswm8d5tj8f301yhz1zm4w0000gn/T'
real_path='/private/var/folders/1t/svsswm8d5tj8f301yhz1zm4w0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 7112, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 7446, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 610, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 932, in result
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 100, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 39, in set_name_and_run
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 730, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 168, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1294, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/NSFPExternal-21970951-91E8-4EFF-AFBF-EA52E187B4D1’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/NSFPExternal-21970951-91E8-4EFF-AFBF-EA52E187B4D1’., NSUnderlyingError=0x8a6c10660 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}
