Forum Discussion

leandrosilva's avatar
leandrosilva
Collaborator | Level 10
3 years ago

Latest Dropbox app is slow when starting up.

Hello everyone,   My dropbox app (version 171.4.6182) is too slow when starting up. It currently takes around 20min everyday to be '100%' operational (after the "starting" and "downloading" phas...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey leandrosilva, sorry to jump in here and thanks for the additional information and screenshots too.

 

Can you try temporarily disabling your antivirus and any other 3rd party apps that might be interfering and try rebooting your device to see if that makes any difference?

 

Also, approximately how many files you've got syncing in your Dropbox folder?

leandrosilva's avatar
leandrosilva
Collaborator | Level 10
3 years ago

Hi Walter,

 

After disabling the antivirus, I guess the issue remains.


Each time the destkop is connected or restarted, Dropbox takes around 12min to be operational doing the following steps:

 

- Starting... (takes ~ 4:30 min)

 

 

- Syncing 8 files - says 1 sec (takes ~ 3:30 min)

 

 

- Syncing 342 files (takes ~ 3:30 min)

 

 

- Your files are up to date (takes ~ 0:30 min)

 

 

Dropbox account size: 24.6 TB

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey leandrosilva, thanks for the screenshots and the additional info.

     

    Do you know how many files you have in your Dropbox folder at the moment?

     

    Could they be more than 300K? If so, can you please remove some folders through the selective sync settings, to see if that helps?

    • leandrosilva's avatar
      leandrosilva
      Collaborator | Level 10
      3 years ago

      Hello  Hannah ,


      Size: 17.1 TB
      Files: 1 014 754
      Folders: 89 743

       

       

      My Dropbox Business has more than 300k files since day one, which means that the number of files shouldn't be the cause for that issue.
      Otherwise, it would be slow from that first day instead of just more recently.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi leandrosilva, this could be the reason for the startup speed, with such a large amount of files, as it can affect the performance of the app.

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