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Forum Discussion

jpinson's avatar
jpinson
Explorer | Level 4
6 years ago
Solved

Loading Excel Files from C: Drive is Slow

When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive When DropBox is not running, File Explorer loads Excel files instantly. It happens on all ...
desktop
Setting up the apps
sync
windows
  • Dixieland's avatar
    Dixieland
    5 years ago

    I had the same issue and found a workaround which works for me

     

    -> Open TaskManager

    -> Navigate to Startup

    -> Select Dropbox and push the mouse's right button for properties

    -> Got to the Table Compatibility

    -> Check the checkbox for "run this program as an administrator"

    -> Reboot your computer

    Dropbox wil run as administrator

     

    It solved the problem for me

quadroval's avatar
quadroval
Explorer | Level 4
6 years ago

I'm having exactly the same reprodusable issue. When dropbox is running .xsl or .xlsx files are opening very slow - about 10 seconds delay before Excel logo. Right after I quite dropbox agent in the tray - xls files are opening immediately. When I re-run dropbox I experience delayed opening again. 

I use Excel 2010 and Windows 10. My rig is really good, it's core i7, 16gb RAM and SSD so can't be lack of performance.

It's my daily workflow to write excel reports at the end of the day, drop box is running all the time too.

The problem began emerging about a week ago, maybe a bit more.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey there jpinson & quadroval; how are you today?

       

      I'm sorry to jump in here, but I just wanted to ask if you have tried reinstalling both our desktop app and the Microsoft Excel one on the affected computers to see if it improves matters.

       

      If you haven't yet, can you give it a go and let us know how it goes? 

      • quadroval's avatar
        quadroval
        Explorer | Level 4
        6 years ago

        Hey. I've just reinstalled dropbox app and nothing really changed.

  • jpinson's avatar
    jpinson
    Explorer | Level 4
    6 years ago

    I noticed the problem with Dropbox started about 2 weeks ago. I temporarily switched over to Microsoft OneDrive until this issue gets resolved by Dropbox. Now my Excel files load instantly from Windows 10 File Explorer.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey jpinson, could you try another browser?

     

    If that doesn't do the trick, could you check your email's inbox?

    • jpinson's avatar
      jpinson
      Explorer | Level 4
      5 years ago

      I tried Microsoft Edge, Chrome and Opera browsers and cleared history in each and it doesn't view the ticket either.

      At least I do get emails from DropBox about responses to my questions.

      Any other ideas?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Are you able to reply to the ticket from your email's inbox at all?

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