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rws762's avatar
rws762
Helpful | Level 6
3 years ago
Solved

M1 Mac OS X Ventura turned off online files only and extension still cannot access files on Mac

I have an M1 Mac running Ventura 13.3.1, Dropbox on computer is v173.4.6706. I have been having issues opening desktop files and in other folders (documents and downloads) that were using the "online...
desktop
Mac
  • rws762's avatar
    rws762
    3 years ago

    I ran the Dropbox update and it appears all is where I want it and works. Thank you for the help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey rws762, I hope you're doing well! 

 

When you say that you have issues opening these files, can you let me know what happens when you try to open them? Do you get any specific errors? 

 

Also, do you see the option to make them available offline, when you right click on them? 

 

As for the error you provided, can you perform an advanced re-install, and let me know if the issue persists?

 

Keep me posted!

rws762's avatar
rws762
Helpful | Level 6
3 years ago

When I double click on the files nothing happens. There is no option to make available offline and this may be due to the fact I cannot get Dropbox to start. Ultimately I want my files back on my Mac, and I have already made the Dropbox settings changes to start this.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rws762, just for clarification, did you perform the advanced re-installation that my colleague suggested?

    • rws762's avatar
      rws762
      Helpful | Level 6
      3 years ago

      Yes I did the advanced uninstall/reinstall, Dropbox started (online files only off as I requested). Dropbox did a few weird stops and starts, after I let it do its thing overnight it appears the files are back on my Mac. Now it's giving me an alert to update Dropbox. Should I proceed? I have already done the same on an Intel Mac and it appears ok.  Thanks for the advice.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey rws762, if you could give it a go, and then update us, that'd be lovely. 

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