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Steve M.53's avatar
Steve M.53
Explorer | Level 4
2 years ago
Solved

Mac desktop syncing seems to be stuck on "syncing" thousands of files.

I have the latest version of Dropbox for my Mac. I have the Dropbox folder in my "CloudStorage" folder as per the newer preference. I tried reinstalling and re-connecting. I have Selective Sync turne...
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Steve M.53, let's jump right into this!

 

Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status?

 

Keep in mind that I removed your shared link, in order to avoid traffic gathering there. Would you be able to attach your screenshot here, by clicking directly the camera-like icon?

 

Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? That'll help me have a clear idea on what steps we should follow next.

 

Let me know more!

Steve M.53's avatar
Steve M.53
Explorer | Level 4
2 years ago

i can't attach a JPEG file when i click the camera icon

my Mac is on 15.0.1 and my Dropbox app is 210.4.4854

    • Steve M.53's avatar
      Steve M.53
      Explorer | Level 4
      2 years ago

      Thank you for your help. I wasn't able to access the links and permissions using your instructions, however I did log out of my account and log back in, and that has fixed my problems. 😊

      • bigbag's avatar
        bigbag
        New member | Level 2
        12 months ago

        Thanks Steve. I had the same issue and logging out and in solved it in no time. Thanks for your expertise :)

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